Amenities and various services at Schiphol airport

First Aid

Medical assistance is available for all passengers 24/7 at Schiphol. In case you’re feeling ill, in need emergency care, or have any other questions, please visit the First Aid Post at Airport Medical Services. You can enter the medical centre from Departures 2, one level above check-in desk sixteen, or from the 2nd floor of Lounge 2 after you clear passport control. Open: 24-hours a day, 7-days a week Telephone: +31 20 649 2566


Schiphol Plaza pharmacy is the local chemist that fills prescriptions and helps with basic medical, health and travel supplies. Choose from vitamins, supplements, toiletries and travel accessories. 24/7 available for pick up items outside of regular hours. Items are left in a medical locker, located right outside the pharmacy. Simply contact the pharmacy to pay in advance, and they will text a locker code to you.

It is located in Schiphol Plaza in Arrivals Hall 1, near the Hello Goodbye Bar. Opening hours: 8:00 - 20:00
Telephone +31 20 653 5187


Schiphol’s work stations are compact desks fitted with power outlets and ideal for passengers travelling with their own laptop. The Schiphol's free WiFi network is available. In addition, there are Computer Centres available 24/7 with PC's for travellers whom don't bring a laptop. They are located in Lounges 1, 2, 3, Pier's C and D. (After Security)

Meeting rooms

Café Chocolat - Coffee, tea, lunch and a meeting – check. Meet with up to twelve colleagues in a private meeting room at airside while enjoying sweets, chocolate blocks, cakes and more. For more information or to book the meeting room, please call: +31 20 603 4603

Meet close to Schiphol - Here are a few places to meet that are all within a few minutes walk of Schiphol Airport: Regus Schiphol Airport Meeting Centre (Prices start at around EUR 100), The Office Operators (TOO) located  a few minutes walk from Schiphol Plaza, The Hilton Hotel, Sheraton Amsterdam Airport Hotel and Conference Centre, Spaces Schiphol Airport, citizenM Schiphol Airport hotel ( 250 metres from Arrivals 4.)

Learn more

Porter service

This service is available 24 hours a day, whether you arrive at or depart from Schiphol. When you travel to or from Schiphol, the porters can help you with your baggage from the taxi rank, bus station, train station or Kiss & Ride to the check-in desks in the departure halls. Or the other way round (from the reclaim hall) when you land at Schiphol. Porter service is also available for travellers with a reduced mobility. Rates start from 15 euros. Further information HERE

Exchange services

You can obtain foreign currency at ATMs. The Plaza ATM only gives euros.

GWK Travelex also offers currency exchange services

After Security
GH hall - Opening hours: 8:00 - 17:00
Lounge 1 - Opening hours: 6:00 - 20:00
Lounge 3 - Opening hours: 8:00 - 17:00

Before Security
Plaza (GWK Bank) - Opening hours: 6:00 - 20:00


This service is provided by Yotelair and Mercure Hotel

It is located after security on the upper level of Lounge 2 in piers D and E, next to the food court. They have 2 shower cabins available to rent for up to 45 minutes, at a cost of € 17.50.

Mercure Hotel
It is located after security on the upper level in Lounge 3 in piers F, G and H, opposite the KLM Crown Lounge. The shower costs € 19,50 to use, and the price includes a towel and toiletries.

Meet & Assist

There will be someone to welcome your guests at Schiphol. One of Schiphol airport´s hosts will receive your visitors – either at the plane door, or with a personalised sign in the Departures or Arrivals Hall. The service includes carrying the baggage, and guiding your guest(s) to where they need to be. For further information CLICK HERE


Travellers can get a haircut at En Vogue Hair Salon. It is located Before Security
Opening hours: Mon-Fri 9:00 - 19:00 - Sat 9:00 - 17:00

Transfer desk

The friendly airline transfer desk staff can: Issue a boarding pass for your next flight Change flight details Assist with missed or cancelled flights Source a totally new ticket for you. KLM travellers are also welcome to use the easy-to-use self service machines. All instructions are displayed on-screen. Simply follow the ‘Transfer Desk’ signs. All Skyteam member airline transfer desks can be found after security: D-pier, GH hall, Holland Boulevard, Lounge 1

Baby Care Lounge

The Baby Care Lounge offers private spaces where you can bathe, feed and even let your baby sleep in one of the seven bed cabins. The Baby Care Lounge is on Holland Boulevard, between Departure Lounges 2 and 3. Opening hours: 6:00 - 22:00 Note: Lounge 2 and 3 are only accessible for intercontinental passengers. Use of the Baby Care Lounge is free of charge.

Tax Refund Partner

You can claim back the VAT of your Dutch purchases. To do so, you need to meet the following conditions: You permanently live outside the European Union - Your purchases were at least € 50 per store in one day - You take the goods home (unused) within 90 days. Global Blue Tax Refund and Planet & Innova Tax Refund are the tax refund partners at Schiphol Locations: Before and after security.