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Amenities and various services at Schiphol airport

First Aid

Firs aid at Schiphol airport

 Medical assistance is available for all passengers 24/7 at Schiphol. In case you’re feeling ill, in need emergency care, or have any other questions, please visit the First Aid Post at Airport Medical Services. You can enter the medical centre from Departures 2, one level above check-in desk sixteen, or from the 2nd floor of Lounge 2 after you clear passport control. Open: 24-hours a day, 7-days a week Telephone: +31 20 649 2566


Schiphol’s work stations are compact desks fitted with power outlets and ideal for passengers travelling with their own laptop. The Schiphol's free WiFi network is available. In addition, there are Computer Centres available 24/7 with PC's for travellers whom don't bring a laptop. They are located in Plaza (Before Security) and Lounges 1, 2, 3, Holland Boulevard and C-Pier (After Security)

Porter service

This service is available 24 hours a day, whether you arrive at or depart from Schiphol. When you travel to or from Schiphol, the porters can help you with your baggage from the taxi rank, bus station, train station or Kiss & Ride to the check-in desks in the departure halls. Or the other way round (from the reclaim hall) when you land at Schiphol. Porter service is also available for travellers with a reduced mobility Further information HERE

ABN AMRO Financial Center

Financial services

ABN AMRO Financial Centre provides standard banking services and currency exchange. In addition, there is also a team of multilingual experts on-site who can give help and advice to expats and international clients in regard to their banking matters.

Location: Before Security - Arrivals 3
Open: 7:00 - 22:00

For foreign currency exchange:
Locations before security: Arrivals 1, Arrivals 3
Locations after security: Lounge 1, Lounge 2, Lounge 3

You can also get foreign currency from the ATMs. The ATM at Plaza only gives out Euros.

GWK Travelex also offers currency exchange services

After Security
GH hall - Opening hours: 8:00 - 15:00
Lounge 1 - Opening hours: 7:00 - 20:00
Lounge 3 - Opening hours: 7:00 - 19:00

Before Security
Plaza (GWK Bank) - Opening hours: 7:00 - 20:00


This service is provided by Yotelair and Mercure Hotel

It is located after security on the upper level of Lounge 2 in piers D and E, next to the food court. They have 2 shower cabins available to rent for up to 45 minutes, at a cost of € 17.50.

Mercure Hotel
It is located after security on the upper level in Lounge 3 in piers F, G and H, opposite the KLM Crown Lounge. The shower costs € 19,50 to use, and the price includes a towel and toiletries.

Meet & Assist

There will be someone to welcome your guests at Schiphol. One of Schiphol airport´s hosts will receive your visitors – either at the plane door, or with a personalised sign in the Departures or Arrivals Hall. The service includes carrying the baggage, and guiding your guest(s) to where they need to be. For further information CLICK HERE


Travellers can get a haircut at En Vogue Hair Salon. It is located Before Security
Opening hours: Mon-Fri 9:00 - 19:00 - Sat 9:00 - 17:00

Transfer desk

Self service Transfer

 The friendly airline transfer desk staff can: Issue a boarding pass for your next flight Change flight details Assist with missed or cancelled flights Source a totally new ticket for you. KLM travellers are also welcome to use the easy-to-use self service machines. All instructions are displayed on-screen. Simply follow the ‘Transfer Desk’ signs. All Skyteam member airline transfer desks can be found after security: D-pier, GH hall, Holland Boulevard, Lounge 1

Baby Care Lounge

The Baby Care Lounge offers private spaces where you can bathe, feed and even let your baby sleep in one of the seven bed cabins. The Baby Care Lounge is on Holland Boulevard, between Departure Lounges 2 and 3. Opening hours: 6:00 - 22:00 Note: Lounge 2 and 3 are only accessible for intercontinental passengers. Use of the Baby Care Lounge is free of charge.

Tax Refund Partner

You can claim back the VAT of your Dutch purchases. To do so, you need to meet the following conditions: You permanently live outside the European Union Your purchases were at least € 50 per store in one day You take the goods home (unused) within 90 days Global Blue Tax Refund and Planet & Innova Tax Refund are the tax refund partners at Schiphol Locations: Before and after security: 07:00 - 20:30.