Frequently Asked Questions at Amsterdam Schiphol Airport

The train is the fastest and most economical way to get to the center of Amsterdam. Schiphol station is located just below the terminal. The journey to Amsterdam Centraal, in the city center, takes between 14 and 17 minutes and the ticket costs €4.90 each way if you book in advance. SEE MORE

In the main terminal, in addition to shops, bars and restaurants (some open 24 hours), there are entertainment areas, a library, massage chairs, spas, a hairdresser, a supermarket, relaxation areas and art exhibitions. You also have access to luggage storage and lockers to make your wait more comfortable.

Near each gate there is a table that has around six stools and a corresponding plug for each one. These tables are very popular, so they are always full of passengers charging their phones. A better option are those that are away from the gates, in the boarding area.

In addition, on pier B you will find 6 stations with portable batteries. You can scan a QR code and charge your mobile devices for 4 hours free of charge, or buy one of these portable batteries for €19.00.

The store Airport Telecom sells SIM cards for your cell phone. It is located in Schiphol Plaza (before security) and is open Monday to Friday between 7:00 am and 6:00 pm and weekends from 7:00 am to 4:00 pm.

Not only will you have free internet access at Schiphol, but you will also find workstations ideal for those traveling with their own laptop. These compact desks are an ideal place to work, study or surf the net using the free Wi-Fi network at Amsterdam Schiphol Airport. Select the 'Airport_Free_Wifi' network for 4 hours of free access. After this period of time has passed, you will only have to log in again to continue browsing.

The workstations are located in all departure halls and on piers C and D. They are equipped with power outlets, so you can easily recharge all your electronic devices.

You will find private cabins where you can shower in the hotels within the airport grounds: YOTELAIR, on the upper level of lounge 2 (€17.50) and Mercure, on the upper level of lounge 3 (€22.50).

Moreover, in the EF filter, accessible from lounge 2 and from Holland Boulevard, there are free showers available 24 hours a day. Note that there are no towels or personal cleaning items, so you will need to bring your own.

GWK Travelex offers currency exchange services through its counters and ATMs. Find them at Schiphol Plaza (6:00 am to 8:00 pm), Arrivals Hall 1 (6:00 am to 8:00 pm), Arrivals Hall 2 (6:00 am to 10:00 pm), the GH corridor (7:00 am to 4:00 pm), lounges 2 (6:00 am to 9:00 pm) and 3 (6:00 am to 10:00 pm), and in pier D (6:00 am to 8:00 pm).

If you are still at the airport, go to the lost and found counters:

Before Security:
- Kelderplein, between Arrivals Halls 1 and 2 (8:00 am to 8:00 pm)

After Security:
- Lounge 1, towards pier B (6:00 am to 8:00 pm)
- Holland Boulevard, between piers E and F (6:00 am to 8:00 pm)

If you have already left the airport, provide all possible details in the lost and found form.

While many shops and food stalls located in Schiphol Plaza close at night, both in the public area and in the boarding area, there are cafes, restaurants and fast-food outlets that remain open 24 hours a day.

Before security checkpoints, the 24-hour dining options include Burger King, Douwe Egberts Coffee Bar, Grand Café Plaza, Health Food Wall, La Place Express and Starbucks, all located in Schiphol Plaza.

After security checkpoints, look for Amsterdam Bread Company (lounge 2), Bread! (lounge 3), Grab & Fly (pier D), Harvest Market (pier D), Park Café (lounge 1), Starbucks (lounge 1) and The Med (lounge 1).

Duty-free shops are located after security checkpoints in all Departures Halls and are open from 5:00 am to 1:30 am.

There are two medical clinics available from 8:30 am to 4:30 pm: in the public area of lounge 2, above check-in line 16; and in the secure area of lounge 2.

There are also 24-hour first aid services available for both passengers and the general public, including personalized medical advice, vaccinations, updated health situation information, and travel items.

The Baby Care Lounge is an area for breastfeeding mothers and baby hygiene located in Holland Boulevard, between lounges 2 and 3. It is open from 6:00 am to 10:00 pm.

Smoking is prohibited inside the Schiphol terminal, both before and after security checkpoints. It is also not allowed in parking areas. Smoking is only permitted at Jan Dellaertplein, between gates D and E. You can purchase tobacco at the airport following legal guidelines.

You can do it from the official Schiphol website. Check the terms of your reservation because some rates may be non-refundable.

Extra charges may apply. Contact Schiphol if your schedule changes to avoid inconveniences.

Generally not, but check the terms of your reservation to confirm if any refund applies.

Check your spam folder. If it is not there, contact Schiphol customer service with your reservation details.

Yes, solid foods are allowed. Liquids and gels must be in containers of up to 100 ml and in a transparent bag.

Check the screens in the collection area or use the official Schiphol app to see your assigned belt.

Go to the airline counter or the airport baggage service with your tag and flight details.

Flammable substances, explosives or dangerous chemicals are not allowed. Check with your airline.

Yes. Take the medication with a prescription and in its original packaging. Liquids must follow security regulations.

If you are traveling outside the Schengen area you will go through control. Bring a valid passport and check if you need a visa.

Yes, if you have a visa for the Netherlands or do not need one. Consider enough time to return and pass controls.

Yes, you can request it in advance through your airline or with the airport directly.

If you are already at the airport, on the screens of the airport itself or in the official Schiphol app that updates flight information instantly, or in our section for Departures, if you are waiting for a flight to travel, or Arrivals, if you are waiting for someone.