Amsterdam Schiphol Frequently asked questions

Answers to Passenger FAQs

Amsterdam Schiphol faqs
Photo by Pedro Menezes - Unsplash

What Covid 19 documentation must be submitted to travel?

The decision taken by the Government, as of September 17, 2022, was to remove restrictions and requirements related to Covid-19 for travelers entering the Netherlands, including those from countries outside the EU/Schengen Area.

Before flying to Schiphol, please check the travel advice on the Dutch government website.

What is the best way to get to the city center by public transportation?

The train is the fastest and cheapest option to get to the center of Amsterdam. Schiphol Station is located just below the airport. The journey to Amsterdam Centraal takes between 14 and 17 minutes (from €4.70 one way booking in advance) SEE MORE

What to do in case a long layover or flight delay?

In the main terminal, in addition to shops, bars and restaurants (some 24 hours), there is a casino, sauna, museum, library, beauty salon and hairdresser and a supermarket. You can also use the storage service and lockers to store the baggage and make the wait more comfortable.

Where mobile devices can be charged?

To charge mobile and other electronic devices, there is a table near each Gate with about six stools and plugs. These tables are usually full of people, so Plan B could be look for plugs located, farther away from the gates, in the exit area.

Is it possible to buy a SIM card at the airport

The Airport Telecom shop sells SIM CARDS for your cell phone. It is located in Schiphol Plaza (Before security) from Mon-Fri 07:00 - 18:00 and weekends from 08:00 - 16:00. You can also buy it online.

Does the airport have Wifi access and work spaces?

The airport has not only free Internet access, but also workstations for those traveling with their own laptop. These compact desktops are an ideal place to work, study or surf the web using Schiphol's free WiFi network. They are located in all Vip lounges, and C and D piers. They are also equipped with power outlets, so you can easily charge all your electronic devices. On the other hand, if you don't carry your laptop, you can use the PCs located in the Internet Center available 24 hours and located before the Passport and Boarding Control Area (in Schiphol Plaza) and after the Control Area (C-pier, Holland Boulevard, Lounge 1, Lounge 2, Lounge 3)

Is it possible to take a shower?

You can find showers at the hotels located in the departures area of the airport: YotelAir (€17.5) and Mercure (€19.5).

Where can be found exchange services?

GWK Travelex offers currency exchange services through its counters or ATMs machines. Located before the control area in the Plaza center from 6:00 - 20:00 and after the Control Area in Hall GH from 8:00 - 17:00 and Lounges 1 from 6:00 to 20:00, Lounge 2 and 3 from 8:00 - 17:00. 

Where is the lost and found desk?

If you're still at the airport, head to the lost and found counters:

- Before Security: Kelderplein, (between arrivals 1 and 2, once you arrive, come down). Opening hours: 8:00 - 20:00
- After Security: Lounge 1, behind Starbucks Reserve, near the B-pier. Opening hours: 6:00 - 20:00 - Holland Boulevard (between E and F Piers). Opening hours: 6:00 - 20:00.

If you have already left the airport provide all the details in the lost and found form.

Are there 24-hour shops and restaurants?

While many shops and food stalls located at Schiphol Plaza close at night, both in the public area and boarding area there are options for cafes, restaurants and quick meals.

Before checkpoints, 24-hour dining options are:  Burger King and Health Food Wall Plaza, both located at Schiphol Plaza.
After checkpoints: Amsterdam Bread Company (Lounge 2) and Mediterranean Sandwich Bar (Lounge 1). Duty Frees are available after the Security Control Zone in all halls from 5 am to 1.30 am.

Gate 24/7 (self-service convenience store) is available the 24 hours and located at Schiphol Plaza Shopping Centre

Duty Free can be found after the Security Control area in all Lounges, between the hours of 5 am and 1.30 am.

How can I access to first aid and medical services?

Passengers can find medical assistance in the departures area (hall 2), one level above check-in desk 16, 2nd floor (after passport control). And in turn, there are 24-hour first aid services and a pharmacy, in Schiphol Plaza (arrivals hall 1).

Where to find the mother and baby's room?

The area for breastfeeding mothers and baby change facilities is on Holland Boulevard (located between the departures 2-3).

Is there any smoking area?

Since April 1, 2020, and by decision of the Dutch Supreme Court, the airport complex has been declared Smoke free (including parking areas), as smoking is not longer allowed.