♿️ Special Assistance Facilities at Schiphol Airport

Traveling with special needs shouldn't be an obstacle. Amsterdam Schiphol Airport offers dedicated services for people with reduced mobility, visual impairments, specific medical conditions, or those who simply require additional support. From priority access to personalized assistance, the airport's infrastructure is prepared to offer a safe and comfortable experience.

❓ Quick Questions for Special Assistance Passengers

🧽 Can I request assistance in advance? Yes, it's best to do so through your airline at least 48 hours before your trip.
♿️ Are wheelchairs available? Yes, they are free with a €2 refundable deposit and are located at key access points.
🍽️ Are the restrooms adapted? Virtually all restrooms at the airport are equipped for reduced mobility.
🕵️‍♂️ Can staff accompany me to the gate? Yes, you can request comprehensive assistance from arrival to boarding.
🎮 Does security control have special access? There are wide lanes and special handheld scanners for those who cannot stand.

👵 Personalized Assistance for Reduced Mobility

Schiphol has a trained team to accompany you at all times, from arrival at the airport to boarding. The service includes baggage transfer, shopping assistance, accompaniment to restrooms or food outlets, and help for elderly, injured, or wheelchair-using passengers.

Request this assistance in advance when booking your flight or by calling your airline. You can also email [email protected] with your details, flight number, date, and arrival time.

🛏️️‍♀️ Wheelchairs and Access Points

The airport offers visible and accessible yellow wheelchairs. They are located at:

Tunnel between P1 and terminals
Schiphol Plaza (public area)
Elevators to the train station
Arrivals Hall 4 (next to Starbucks)

They operate with a €2 deposit, refundable upon return.

🛀 Accessible Restrooms

Most restrooms at Schiphol are adapted for people with reduced mobility and are distributed throughout the terminal, in both public and secure areas.

🛫 Accessible Security Screening

There are wider lanes specially designed for wheelchairs and strollers. If you cannot stand, officers will use handheld scanners. All staff are trained to provide respectful and professional assistance.

👁️ Assistance for Blind or Partially Sighted Individuals

You can request a trained assistant to meet you upon arrival at the airport. Contact via email at [email protected] including your name, city, flight, and contact phone number. It is recommended to notify at least 48 hours in advance.

📈 Final Tips

Request assistance as soon as you book your ticket
Arrive with extra time to avoid rushing
Check the help points on the airport map