Special Passengers

Facilities for passengers requiring assistance

Assistance for the Visually Impaired

We advise you to request assistance through your airline, tour operator or travel agency. You can also send an e-mail to [email protected] to have a trained assistant waiting for you upon arrival at the airport. In the e-mail, provide your name, address, place of residence, flight number and destination, date and time of arrival at Schiphol, and your mobile phone number.

Adapted Restrooms

Most restrooms in the airport are adapted for passengers in wheelchairs or with reduced mobility.

Adapted Security Check

There is a wider passage for passengers in wheelchairs, which can also be used for strollers. The security officer will check your wheelchair for prohibited items. If you are in your own wheelchair and unable to stand, security personnel will use a hand scanner.

Provision of Wheelchairs

The airport provides wheelchairs for the internal transfer of passengers who require them. They are bright yellow and easy to recognize. They are located in the tunnel between P1 and the terminals, in Schiphol Plaza (the main public lobby of the airport), next to the elevators leading to the train platform, and in Arrivals Hall 4, next to 'Starbucks'.

To use them, you need to deposit €2.00 in the accessory located on the handle. You can retrieve your money when you return the wheelchair.

Personalised Assistance

Uniformed airport staff assist all individuals having difficulty moving and/or using facilities. The service includes carrying your luggage, medical assistance, accompanying you to the restroom, shopping, or looking for food or drinks. Security personnel are trained to treat all passengers with the utmost care. You may be asked additional questions, for example regarding your medication.