♿️ Facilities for Special Passengers at Schiphol Airport

Travelling with a special need should not be an obstacle. Amsterdam Schiphol Airport offers dedicated services for people with reduced mobility, visual impairments, specific medical conditions, or those who simply require additional support. From priority access to personalised assistance, the airport’s infrastructure is designed to provide a safe and comfortable experience.

❓ Quick Questions for Special Passengers

🧽 Can I request assistance in advance? Yes, ideally through your airline at least 48 hours before travelling.
♿️ Are wheelchairs available? Yes, they are free of charge and located at key access points.
🍽️ Are the toilets adapted? Nearly all airport restrooms are equipped for passengers with reduced mobility.
🕵️‍♂️ Can staff accompany me to the gate? Yes, you can request full assistance from arrival to boarding.
🎮 Does security have differentiated access? There are wide lanes and special handheld scanners for those unable to stand.

👵 Personalized Assistance for Reduced Mobility

Schiphol has a trained team ready to accompany you at all times, from arrival at the airport to boarding. The service includes luggage transport, assistance with shopping, support in toilets or food areas, and help for elderly, injured, or wheelchair-using passengers.

Request this assistance when booking your flight or by contacting your airline. You can also write to [email protected] with your details, flight number, date, and arrival time.

🛏️️‍♀️ Wheelchairs and Access Points

The airport provides visible and accessible yellow wheelchairs. They can be found at:

Tunnel between car park P1 and the arrivals hall
Schiphol Plaza, next to the lifts to the train station
After border control there are self-driving wheelchairs that take you to your boarding gate in Lounges 2 and 3.

🛀 Adapted Toilets

Most restrooms at Schiphol are adapted for people with reduced mobility and are located throughout the terminal, both in public areas and in the secure zone.

🛫 Accessible Security Control

There are wider lanes specially designed for wheelchairs and pushchairs. If you cannot stand, officers will use handheld scanners. All staff are trained to provide respectful and professional assistance.

👁️ Assistance for Blind or Low-Vision Passengers

You may request a trained assistant to wait for you upon arrival at the airport. Contact via email at [email protected] including your name, city, flight, and contact number. It is recommended to notify at least 48 hours in advance.

Hidden Disabilities

If you have an invisible disability (autism, anxiety, dementia, etc.), you may request the Sunflower Lanyard.

Purpose: It is a discreet signal to airport staff indicating that you may require more time, patience, or additional assistance.
Where to get it: At the assistance desk located in the departures hall.
Note: The lanyard does NOT guarantee fast-track access through security or customs; it simply ensures staff provide support at your pace.

📈 Final Tips

Request assistance as soon as you purchase your ticket
Arrive with extra time to avoid rushing
Check the help points on the airport map